[FAQ] Check the EagleEye IV USB Camera Camera Software version
Utilizing a Polycom EagleEye IV USB camera with a Polycom Trio requires a certain software level.
Sep 14, 2018 Question: Can the Polycom Trio upgrade the software for any attached Camera?
Resolution: From Trio Software 5.7.1 onwards the Trio can update the EagleEye™ IV USB if this runs at least Software 1.2.0
In order to check the currently installed software please navigate to:
Settings => Status => Diagnostics => Networked Devices => Debug Info => Next
This should be at least 1.1.0-X and the latest can usually be found => here <=.
UPDATE 06/08/2018: Software 1.2.0 was released.
UPDATE 02/02/2019: Software 1.2.1 was released.
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's