Hello all,
UC Software 5.7.0 added common area phone support to compatible Polycom VVX Business Media Phones.
CAP Phone User and Admin Mode
- When CAP feature is enabled on the Phone, the Phone operates in Two modes: User Mode and Admin mode.
- CAP Admin Mode:
In this mode, Admin privileged Menus / Options are enabled
- Basic Settings
- Sign-In
- Sign-Out
- CAP User Mode:
- Basic Settings, Sign-In and Sign-out Options will be disabled
- Admin can enable/disable CAP admin mode.
- Home >Settings >Advanced > Administration > Common Area Phone Setting > CAP Admin Mode
- This Admin mode will be reset/disabled on restart/reboot of phone.
- By default mode is set to User Mode.
- Note: CAP feature is driven by VVX phones, irrespective of server settings. SfB CAP accounts are not automatically discovered


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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's