Factory reset via provisioning server

[Bob Smith]

I have approx 250 phones that I am switching from a 8x8 sip load to Skype for Business,

while I can flip the profile to the Skype load using a provisioning server,

We are finding lingering 8x8 info in the phones that is preventing them from signing into Skype.

Is there a configutation that I can push from the provisioning server that will ensure all previous info is erased or at least the account info?

[SteffenBaierUK]

Hello @Bob Smith ,

welcome back to the Poly Community.

You could try and set a default configuration basically reversing everything that is set at present on the 8x8 configuration.

If these units are not a Skype for Business -019 or LYNC SKU -018 please remember that you require the following per phone:

5150-49252-001	SW,LIC,LYNC ENTERPRISE IND PHONE
5150-49253-001	SW,LIC,LYNC ENTERPRISE SITE (5 UNITS)
5150-49254-001	SW,LIC,LYNC ENTERPRISE SITE (10 UNITS)
5150-49255-001	SW,LIC,LYNC ENTERPRISE SITE (100 UNITS)
5150-49256-001	SW,LIC,LYNC ENTERPRISE SITE (1000 UNITS)
5150-49257-001	SW,LIC,LYNC ENTERPRISE SITE (10000 UNITS)

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Bob Smith]

These phones will be replaced by Teams supported devices, this is just interim for now.

[SteffenBaierUK]

Hello @Bob Smith ,

If you are using a phone for more than the 30-day test phase a valid license is required.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier