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Favorites contacts update issue with Unified Contact Store

Occasional Advisor

Favorites contacts update issue with Unified Contact Store



Phone: VVX300 with firmware connected to a S4B server using BToE 3.2


Since we move to UCS (Unified Contact Store), when I put someone in my favorites in the S4B Client I need to wait 24h before show up on my VVX300. If I reboot my phone, the new favorite shows up.

Before, it was instantly added on my phone.


Is there a way to fix that?



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Polycom Employee & Community Manager

Re: Favorites contacts update issue with Unified Contact Store

Hello AlexVL,

welcome back to the Polycom Community.

We usually subscribe to the Favorites and the LYNC server sends us a Notify with these.


I suggest you open a ticket with your Polycom reseller so we can have a look at this and ensure you provide either the per Device LYNC license or the Purchase order for the LYNC SKU phones so we can verify your support entitlement.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2