Plantronics + Polycom. Now together as Poly Logo

Firmware update settings not restarting the phone

LRamos
Occasional Contributor

Firmware update settings not restarting the phone

Model(s): Poly CCX 400

Firmware: 6.2.22.0185

Profile: Skype for Business (on-premises)

 

I have some dozens of CCX phones configured with the following update settings (managed by RPRM):

device.prov.lyncDeviceUpdateEnabled.set="1"
device.prov.lyncDeviceUpdateEnabled="0"
device.prov.ztpEnabled.set="1"
device.prov.ztpEnabled="0"

lync.deviceUpdate.popUpSK.enabled="0"
lync.deviceUpdate.serverPollInterval="7200"
lync.deviceUpdate.userInactivityTimeout="900"
lync.provisionDeviceParams.enabled="0"
prov.polling.enabled="1"
prov.polling.mode="random"
prov.polling.period="28800"
prov.polling.time="22:00"
prov.polling.timeRandomEnd="03:00"
prov.userControl.enabled="1"
prov.userControl.postponeTime="01:00"

I assigned a new firmware version to a pilot group of them. They download the firmware but the are not restarting automatically after the user timeout.
- Is there something missing?
- Do I need to include some scheduled restart parameters?

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Firmware update settings not restarting the phone

Hello @LRamos ,

 

Welcome back to the Poly Community.

At present updates are disabled based on your config:

device.prov.lyncDeviceUpdateEnabled.set="1"
device.prov.lyncDeviceUpdateEnabled="0"

I suggest you check my colleagues Jeff Schertz Blog >here<

 

It should be:

device.prov.lyncDeviceUpdateEnabled.set="1"
device.prov.lyncDeviceUpdateEnabled="1"


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
LRamos
Occasional Contributor

Re: Firmware update settings not restarting the phone

Hi Steffen,

Ok, I will try that one for this evening.
I was reading this article and assumed that it was to update from a SfB Server:
"the time interval in seconds that the phone sends a software update request to the Skype for Business Server"

And I am providing the software throw the Poly RPRM server which is actually downloading it

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Firmware update settings not restarting the phone

Hello @LRamos ,

 

I miss read your original message. If the update is coming from RPRM then the configuration used is correct.

 

I would say to check that there was no update server set via Utilities > Software update

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
LRamos
Occasional Contributor

Re: Firmware update settings not restarting the phone

All the phone settings and provisioning are done throw the RPRM

 

The phone software upgrade is on default.

After I assign the new firmware to the pilot phones, they download it from RPRM.
We can see on the phone screen the red dot notification, but we need to locally go throw the menus to apply it. It like the user timeout is getting ignored.

 

I will try now to set the prov.userControl.enable = 0

Message 5 of 6
LRamos
Occasional Contributor

Re: Firmware update settings not restarting the phone

Just a feedback from my pilot testing.

prov.userControl.enable = 0 the phones reboot after downloading and applying the firmware

prov.userControl.enable = 0 the phones downloaded the firmware, display the information but wait until a local user triggers the update

Message 6 of 6