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Group Call Enable

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Group Call Enable

Hi all, 


I am in the process of deplolying 20 VVX500's to our team. Our set-up is as follows:


- Full O365 (E3) environment (all cloud based)

- Skype for Business Online (Online PBX/PSTN) - no Skype/Lync in-house servers or hybrid setup - full cloud

- Configuration file set-up and to be hosted from Polycom FTP site so that all users have the same set-up

- Polycom software version


I have everything set-up as required albeit for one item - the ability to pick up anyone's phone in the office with the press of a button, re I am trying to enabler GroupCallPickup (which is part of the features cfg file).


I have added feature.groupCallPickup.enabled to the master config file but still the option does not come up on the VVX500's. Do i need to do something in SfB Powershell/something else to the VVX's to enable GroupCallPickup?


Thanks for your time and help in advance.


Kind regards, 

Message 1 of 2
Polycom Employee & Community Manager

Re: Group Call Enable

Hello ag_uk18,

welcome to the Polycom Community.

The feature  " feature.groupCallPickup.enabled " depends on a SIP servers ability to support it.


I do not believe Skype for Business has such feature. You simply need to add these contacts as Favorites via a Skype Client.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2