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Guest Display Name CCCP call

SOLVED
JamesW
Advisor

Guest Display Name CCCP call

UC Software Version 5.5.2.8571

SfB Server 2015

 

While in a conference call hosted on a on-prem SfB pool, attendees that have joined as a 'Guest' (unauthenticated external users) do not appear in the participants list with the name they supplied when joining. Instead, they apper in the list with a guid like name.

 

They apper in the SfB client correctly.

 

Is this by design?

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Guest Display Name CCCP call

Hello JamesW,

welcome to the Polycom Community.

We have passed Microsofts 3PIP qualification so this is either WAD or may be an untested scenario.

 

I would suggest to get this into support but as already replied via PM the serial provided seems to be a Polycom demo unit so please work with whoever you got this from Polycom.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Guest Display Name CCCP call

Hello JamesW,

welcome to the Polycom Community.

We have passed Microsofts 3PIP qualification so this is either WAD or may be an untested scenario.

 

I would suggest to get this into support but as already replied via PM the serial provided seems to be a Polycom demo unit so please work with whoever you got this from Polycom.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2