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Handset on VVX 600 wont answer call

tomww1990
Occasional Visitor

Handset on VVX 600 wont answer call

Hi,

 

The handset on two of our VVX 600's won’t answer a call when picked up. A call can still be answered by pressing accept on the screen or by hitting accept on the PC monitor through Skype for business.

 

I have read different posts regarding a software update but this did not rectify the issue.

 

Any suggestions or opinions?

 

Regards,

Tom.

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Handset on VVX 600 wont answer call

Hello Tom,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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