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Have to log into polycom realpresence trio 8800 every time i switch off device

MHP Geomatics
Occasional Visitor

Have to log into polycom realpresence trio 8800 every time i switch off device



Please advice me if possible.


I have a polycom realpresence trio 8800 and we use it for video confrences between two offices, the device used to work flawlessly untill we started having issues when leaving the device on. When we wanted to use it again it would not power on, so i decided to plug out the device everytime we are finished with a confrence, but now i have to sign into the device with the Skype for business details everytime i switch the device back on.


This is extremely frustrating as i am not always availble to do it myself and the other employees do not know the credentials or know their way around the device.


how can i keep the device signed in everytime i power it off?


Thank you

Message 1 of 2
Polycom Employee & Community Manager

Re: Have to log into polycom realpresence trio 8800 every time i switch off device

Hello @MHP Geomatics,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2