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Hello, Is it possible to call from Polycom RP Trio 8800 (registered in SfB online- office 365) to Sk

Radmila Dolgova
Occasional Visitor

Hello, Is it possible to call from Polycom RP Trio 8800 (registered in SfB online- office 365) to Sk

Hello, Is it possible to call from Polycom RP Trio 8800 (registered in SfB online- office 365) to Skype for consumer? If I tried to call from SfB client (registered on SfB online - office 365) to Skype for consumer - it is OK, audio call established. But if I call from Polycom Trio (with the same O365 account) - nothing happens. And I tried another test: I call to Trio from Skype for consumer - Trio is ringing but after touch answer a call/accept call button - the call disconnected. Call from Trio to another SfB online client is OK. We tried different Trio phones. What should we do to call to Skype for consumer? Did Microsoft test this scenario? Polycom support advices to contact with Microsoft support.

 

Thank you.

4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Hello, Is it possible to call from Polycom RP Trio 8800 (registered in SfB online- office 365) t

Hello Radmila Dolgova,

welcome to the Polycom Community.

This feature will be added to a newer release.

 

I am unable to provide you with a time line so simply keep an eye on the release notes.

 

The internal Polycom reference is VOIP-126563

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Radmila Dolgova
Occasional Visitor

Re: Hello, Is it possible to call from Polycom RP Trio 8800 (registered in SfB online- office 365) t

Steffen Baier! very sorry! What are the approximate terms?

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Hello, Is it possible to call from Polycom RP Trio 8800 (registered in SfB online- office 365) t

Hello Radmila Dolgova,

 

I already explained we do not comment in public on this.

 

Please work with your Polycom reseller and/or Polycom Sales engineer on this.

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Radmila Dolgova
Occasional Visitor

Re: Hello, Is it possible to call from Polycom RP Trio 8800 (registered in SfB online- office 365) t

Good day! that means VOIP 126563 how I ask the reseller. My reseller do not understand what VOIP 126563.

Thank you!

Message 5 of 5