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Hold call pickup with handset with VVX default to Hold line

SOLVED
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Frequent Advisor

Hold call pickup with handset with VVX default to Hold line

VVX 601, 5.6.0 firmware/latest.

 

User is a delegate for the boss.  She puts a call on hold, his phone flashes the red light next to the line.

 

When he picks up the handset, it just grabs a new line.

 

User wants to just pickup the handset, and it defaults to the Held Line and takes the call over.

 

Any ideas?  Users are annoyed obviously, since old phone system his line would show held, he lifts the handset and it defaults to the active held line, it doesn't try to make a new call on another line.

 

I guess this is the default feature of the phone, when you put any call on hold, then pickup the handset, it grabs a new line and doesn't auto resume the call.

 

Thanks

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Hold call pickup with handset with VVX default to Hold line

Hello techlogik,

welcome back to the Polycom Community. This is working as designed and would require a feature request.


The community's VoIP FAQ contains this post here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: Hold call pickup with handset with VVX default to Hold line

Hello techlogik,

welcome back to the Polycom Community. This is working as designed and would require a feature request.


The community's VoIP FAQ contains this post here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Highlighted
Frequent Advisor

Re: Hold call pickup with handset with VVX default to Hold line

Ok then.

Message 3 of 3