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Host requires authentication

YadwinderMehal
Visitor

Re: Host requires authentication

Hi, MAC Address is : 64:16:7F:1A:77:CD
Message 11 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: Host requires authentication

Hello @YadwinderMehal ,

 

Welcome back to the Poly Community.

 

The unit comes back as sold GECDF-Exclusive Networks Pty Ltd back in 16/06/2017


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

As the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 14
Scup
Occasional Visitor

Re: Host requires authentication

I've the same environment and issue. Did you already solved this?

 

Message 13 of 14
YadwinderMehal
Visitor

Re: Host requires authentication

Message 14 of 14