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How to setup/configure real presence trio 8800 with visual + for use with skype for business

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Occasional Advisor

Re: How to setup/configure real presence trio 8800 with visual + for use with skype for business

Another question please - do i need a licence to use this for skype for business ?

Message 11 of 17
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Valued Contributor

Re: How to setup/configure real presence trio 8800 with visual + for use with skype for business

Hi Richard,

 

We ran into a similar issue where our DHCP server was dropping these devices on to our voice VLAN.  The start of the MAC is similar to other polycom phones so if you have rules set up (option 43) they may be put on to a voice VLAN.

 

Try this on the touch screen:

 

Disable the Trio from auto-discovering voice VLAN.

    1. Settings > advanced > administration settings > network configuration > network interfaces > Ethernet menu > VLAN menu
    2. Set LLDP and CDP to OFF, and set VLAN discovery mode to “disabled”
    3. Hit the Home button and Save Config then allow phone to reboot

The same will need to be done for the Visual+ (must use HTTPS to access the web interface) under settings > Network > VLAN Settings.

 

Good luck!

-Scott

 

Message 12 of 17
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Polycom Employee & Community Manager

Re: How to setup/configure real presence trio 8800 with visual + for use with skype for business

Hello Richard,

with the Trio you do not need this.

 

With the VVX's or SoundPoint/SoundStation if they are not a 018 or 019 part number and are used after 30 days with Skype for Business (VVX) or LYNC (VVX and SSIP or SPSIP) then you must purchase a Polycom per device license.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 17
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Occasional Advisor

Re: How to setup/configure real presence trio 8800 with visual + for use with skype for business

Thanks Scott, thats a great help i literally found those settings ten minutes before your post, i have sucessfully disabled those settings on both the phone and now the visual plus device. 

 

It seems that the time is wrong though by an hour. 

 

thanks again for your help

Message 14 of 17
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Polycom Employee & Community Manager

Re: How to setup/configure real presence trio 8800 with visual + for use with skype for business

Hello all,

I detailed these manual steps in this FAQ:

 

Jul 10, 2013 Question: How can I use VLAN's with Polycom phones?

Resolution: Please check => here <=

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 15 of 17
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Occasional Advisor

Re: How to setup/configure real presence trio 8800 with visual + for use with skype for business

hello 

 

The time seems to be incorrect, its ahead by an hour, ive set the ntp in the dchp options but to no avail? any ideas how to resolve this?

Message 16 of 17
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Occasional Advisor

Re: How to setup/configure real presence trio 8800 with visual + for use with skype for business

ignore last message, the daylight saving time settings were wrong, right lets see if i can log in!!!

Message 17 of 17