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How to update to specific firmware for CX3000

SOLVED
Rightpoint
Occasional Contributor

How to update to specific firmware for CX3000

Hi everyone, 

 

I'm trying to find out how I can install firmware on a Polycom cx3000 device to a specific firmware.

 

the firmware is trying to update to is 4.0.7577.4372

 

currently, I'm able to install the updater application on the server and push the update to a test device in our environment, however, is not familiar or can I find how to update to a specific version.  the updater only pushes out to the newest firmware. 

 

any help and assistance would be appreciated

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to update to specific firmware for CX3000

Hello Rightpoint,

The firmware on these devices is from our Partner Microsoft and Microsoft hosts and distributes this software.

 

Only Microsoft can provide access to older software versions and you can only update these CX phones via a Skype for Business or LYNC server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to update to specific firmware for CX3000

Hello ,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Rightpoint
Occasional Contributor

Re: How to update to specific firmware for CX3000

Is the firmware that on the Polycom from Polycom?  

 

Is there a way to choose what Polycom firmware is installed on these phones?

 

if for example I do not have Lync Server?

 

thank you 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to update to specific firmware for CX3000

Hello Rightpoint,

The firmware on these devices is from our Partner Microsoft and Microsoft hosts and distributes this software.

 

Only Microsoft can provide access to older software versions and you can only update these CX phones via a Skype for Business or LYNC server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4