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Importing favorites by name

Pinowww
Occasional Visitor

Importing favorites by name

Hey all!

 

Ive imported contact cards in Outlook and got them synced with skype. Most of these cards contain a full name, company, email adress and work phone.

After imported in Skype, skype automatically takes IM as email address. When I put these contacts as favorites and I see them on my polycom screen; it shows them by mail address (example; he would show Brad Davis with email address company@mail.com as company on my screen).

This is a real problem since a lot of people get clumped up when they are apart as the same info@company.com or it shows in my polycom screen as just info.

Since a lot of companies use this info tag, I have no clue what person I am calling.

 

Anyone got an idea how to resolve this?

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Importing favorites by name

Hello Pinowww,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Pinowww
Occasional Visitor

Re: Importing favorites by name

In upcoming questions Ill remember to put this in.

 

UC software version: 5.4.4.2473

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Importing favorites by name

Hello Pinowww,

we would need some test accounts to reproduce this.

 

Please work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
Pinowww
Occasional Visitor

Re: Importing favorites by name

To all other users:

So far this reply has not helped me ><

 

MAC:

  00:04:F2:DC:7F:6F

Message 5 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Importing favorites by name

Hello Pinowww,

Basically we had an issue like this in the past and we fixed this.

 

If this re-occurred we need to fix this.

 

Please contact Go Telecom B.V. who we sold this phone via back in 10/09/2015


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Pinowww
Occasional Visitor

Re: Importing favorites by name

We have updated the software version to the newest version (we have premium support through polycom), but this problem still exists.

 

Current version: 5.4.5.6770

Message 7 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Importing favorites by name

Hello Pinowww,

 

Please contact Go Telecom B.V. who we sold this phone via back in 10/09/2015


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8