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Join polycom phone in the Single Label Domain

Occasional Visitor

Join polycom phone in the Single Label Domain



We have domain infrastructure with single label domain (without .com extension). When try sing-in lync account in the phone (vvx411), phone get error because sing-in address is invalid (user@domain). Phone require domain with extension, example


Is it possible to specify in the phone configuration files that domain is signle label?

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Polycom Employee & Community Manager

Re: Join polycom phone in the Single Label Domain

Hello @Ignas ,


welcome to the Polycom Community.

This is not supported and you should be using a DNS Domain.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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