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LDAP Trio 8800 ADV190023

Occasional Visitor

LDAP Trio 8800 ADV190023



When you setup up a Trio 8800, to an on-premise Skype for Business 2019, during the login process it uses LDAP 389.
It's fine, and it works as it should. But Microsoft is about to depreciate the LDAP. And we also don't like it. 

Is it possible to totally disable the LDAP, and only let the phone communicate with the Skype for the Business environment? I know that we then lose the ability to look up users that's not skype enabled.


And what happens when Micorosoft depreciate Ldap on 389?
Can I force the phone to uses Ldaps?



Message 1 of 3
Occasional Visitor

Re: LDAP Trio 8800 ADV190023


Message 2 of 3
Polycom Employee & Community Manager

Re: LDAP Trio 8800 ADV190023

Hello @Zaulich ,


Welcome to the Poly Community.

Please do not bump posts.


Our volunteers will answer if they have anything to share. If this is urgent please open a ticket.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3