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Lync - VVX Music on Hold

SOLVED
IPCMike
Occasional Visitor

Lync - VVX Music on Hold

Is Music on Hold now supported with VVX phones in a Lync 2013 environment, with the latest version of UCS?

Message 1 of 8
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Lync - VVX Music on Hold

Hello all,

welcome to the Polycom Community.

The currently latest UCS 5.0.1 and prior versions do currently not offer MoH on LYNC.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 8
7 REPLIES 7
Russell_Polycom
Polycom Employee

Re: Lync - VVX Music on Hold

Message 2 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Lync - VVX Music on Hold

Hello all,

welcome to the Polycom Community.

The currently latest UCS 5.0.1 and prior versions do currently not offer MoH on LYNC.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 8
Ryan Heng
Occasional Contributor

Re: Lync - VVX Music on Hold

Music on hold works when the lync client performs the hold however, there is no music when the polycom vvx device performs the hold.

The devices are currently on UCS 5.0.2.

Does this latest software support music on hold with lync? Are there changes I have to make in the configuration files to make MOH work?

Message 4 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Lync - VVX Music on Hold

Hello Ryan Heng,

welcome to the Polycom Community.

No current Polycom Software for LYNC supports MOH on the Endpoint side and apart from Microsoft LYNC I struggle to  name one other PABX in the field that would expect the End Point itself to provide the Music on Hold.

 

I suggest yourself and everybody else facing this issue to speak to Microsoft and get them to implement this on the LYNC server rather than having an individual endpoint to do so.

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 8
Emu
Occasional Contributor

Re: Lync - VVX Music on Hold

Okay the VVX itself does not support Music On Hold. I am using a Lync certified Ferrari PSTN Gateway and activated Music On HOld on the gateway. Music is getting played when using Lync Client but NOT when using a VVX 500 with 5.1.2.

Do i have to set specific parameters on the vvx?

Message 6 of 8
tgaertne
Occasional Visitor

Re: Lync - VVX Music on Hold

What should the parameter be to turn OFF music on hold?

Message 7 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Lync - VVX Music on Hold

Hello tgaertne,

welcome to the Polycom Community.

Via the Web interface:

 

  • Preferences > Additional Preferences > Music on Hold

Via a Configuration parameter:

 

  • feature.moh.enabled="0"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8