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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello Steffen,

 

i´m sorry. I have the same conditions like 

 

 

HP Recommended

Hello @grandMA 

 

Our partner Microsoft controls the software and you would need to work with them.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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I've learned that Microsoft has not yet deployed any Teams Phone app updates, but there was an announcement in the Microsoft 365 admin center Message center (MC209280) announcing that new apps will be rolled out between mid-April and early May. 

 

I've also noticed that after deploying the Poly UC Software version 5.9.12.1122 to our CCX 500 using RealPresence Resource Manager, the Firmware version shown for the device in the Teams admin portal is "null" and it helpfully offers to "update" the device to version 1.0.0.2535, so be aware of that.

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