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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,  I see there is a configuration to allow answering a call while phone is locked, but is there a configuration to allow making a phone call when the phone is locked?

 

Ideally we want to lock the phone to protect voicemail, while still allowing making and recieving calls. Any suggestions would be greatly appreciated.

5 REPLIES 5
HP Recommended

Hello kdsych,

 

I believe we already discussed this in detail enough => here <=

 

The Admin Guide and the linked FAQ post in above reply state:

 

When your phone is locked:

 

  • You can only make an outgoing call to a number from a list of authorized numbers.

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks, I realize that. We discussed the capability of locking the phone but not specifically making a call while the phone is locked. I did see the configuration notes you pointed out, however I would like to know if there is a work around for that. The customer is not happy with having to unlock the phone to make a phone call, but understandably they still want their voicemail secure.

 

I'm of the opinion that my request isn't that unreasonable.

HP Recommended

Hello kdsych,

To answer your question:

 

  • There is no such workaround

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

It's not much of a workaround but I found that the 5.5.2.8571 firmware does allow us to make & receave calls while the device is locked on our VVX311. This feature/bug in this firmware that allows you to call out from the locked screen. At least with our basic config and letting Skype to much of the profile work.

 

If I use the 5.6.0.17325 firmware the Lock screen shows a "text entry" field so the numbers you press to dile are entered in the un-lock code field. In the older 5.5.2 version if you need to select the "unlock" befor entering a unlock code. The other option is to select the "new call" softkeys which is restricted to the "Place an Authorized Call" feature. If you do not select either the numbers you enter will allow you to place a call. I've tested this on a 4 and 10 digit number. Pressing the voicemail button does not work in this state.

 

I took a peak at our config, with is verry basic and if we have a function switched on to allow this I didn't see it. We mostly take the phone from our supplyer make sure the firmware is updated then associate them with our Skype4B (on-prem) users.

HP Recommended

Hello BaldingAdmin,

welcome back to the Polycom Community.

This is another good reason for why I am always asking the original poster to include their currently used software version.

 

You are mixing up to features here:

  • The original poster is discussing the Polycom provided Phone Lock functionality

  • You are talking about the Microsoft Skype lock which we introduced in UC Software 5.5.1

Our phone lock enables access to the Phone menu but disables to make or receive calls (pending on the configuration used)

 

The Microsoft lock disables access to the Phone menu's etc. so the calendar as example is hidden.

 

It does allow outgoing and inbound calls.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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