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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We're in the middle of testing a fully Skype Online deployment (rather than hybrid) and when using the Skype client I have to manually enter the internal and external server addresses, rather than letting the client use autodiscover.

 

Whenever I try to sign into the phone (using BToE) it fails and I believe this is because it's using autoconfiguration to find the Skype server and attempting to login the user there. Since the user doesn't exist there it fails.

 

Is it possible, either though the web interface or a configuration file, to point the phone to a specific address rather than using autoconfigure to find the Skype server?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Martin Palmer,

welcome back to the Polycom Community.

Via the Web Interface => Line 1 you should be able to disable Auto Discover, Set o LYNC 2010, specify the Server Address, Port 443 and TLS

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello @Martin Palmer,

welcome back to the Polycom Community.

Via the Web Interface => Line 1 you should be able to disable Auto Discover, Set o LYNC 2010, specify the Server Address, Port 443 and TLS

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

This worked perfectly. I changed the settings and the user was able to login on the phone.

 

Thanks!

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