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Master config and multiple phone models

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Occasional Advisor

Master config and multiple phone models

We will be using VVX601,VVX501,VVX401 all on the lateset firmware, 5.6.0.17325. I have the shared.cfg working and provisioning phones, in the UC Software 5.6.0 Admin Guide, I see that it's possible to apply the master config along with a config for each model. It doesn't say where in the master config that I can set the config named after the part or model number of each phone so it would be applied. 

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Master config and multiple phone models

Hello Dustin,

I explained it in my reply and you still got it wrong.

 

You must not replace the 3 different strings you can use.

 

Your actual physical file needs to be either called the Part Number, Mac Address or the Phone model.

 

If you are unable to follow the FAQ or the Admin Guide please open a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: Master config and multiple phone models

Hello Dustin,

welcome back to the Polycom Community.

The community's general VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I use substitutions when I provisioning my Phones?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
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Occasional Advisor

Re: Master config and multiple phone models

Steffen, thanks for the reply. I tried the two different methods mentioned, using the [VVX301.cfg] and appending the model number after the attribute, just using this one as an example, ptt.pageMode.enable.VVX301="0" . But can't seem to get either to work. In my 000000000000.cfg, that is how I have the shared2.cfg set with the VVX301.cfg, see attached screenshot.

 

Thanks

Highlighted
Polycom Employee & Community Manager

Re: Master config and multiple phone models

Hello Dustin,

You did not seem to understand the FAQ.

 

Your filename on your provisioning server would as an example be VVX301.cfg

 

The 00000000000.cfg or the individual <mac>.cfg would have:

 

Config_files="[PHONE_MODEL].cfg"

 

You would have to use the substitution string as the phone itself would replace the string with the phone model name.

 

Not knowing your cfg or any logs makes it hard to try and help.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Highlighted
Occasional Advisor

Re: Master config and multiple phone models

Okay here is the 000000000000.cfg, shared.cfg, and the VVX501.cfg. Not all of the settings are set, just testing out options right now. 

 

Thanks

Message 5 of 7
Highlighted
Polycom Employee & Community Manager

Re: Master config and multiple phone models

Hello Dustin,

I explained it in my reply and you still got it wrong.

 

You must not replace the 3 different strings you can use.

 

Your actual physical file needs to be either called the Part Number, Mac Address or the Phone model.

 

If you are unable to follow the FAQ or the Admin Guide please open a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 6 of 7
Highlighted
Occasional Advisor

Re: Master config and multiple phone models

Okay, that was my mistake and misunderstaing from your comments and the admin guide. The master config has the shared.cfg and [PHONE_MODEL].cfg and that refers to an actual file on the provisioning server that holds the updated config for that model only. 

Message 7 of 7