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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

Has anyone discovered a method to download firmware updates for Team Phones from Microsoft.

We have many phones and using the Teams Admin Console to initiate firmware updates is:

(a) quite black box

(b) unreliable and unpredictable

(c) logging on phones to see if download of firmware actually happening not obvious

I would like the ability to download the firmware from Teams for our Trio C60's and distribute via our provisioning server on site Has any done this?

 

Nick

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @simmo ,

 

Welcome back to the Poly Community.


As outlined in the general VoIP FAQ:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Ensure you download the relevant Microsoft compatible Software for the C60 from >here<

 

At the time of writing, this is UC Software 5.9.5 Rev AC

 

Ensure you enable the C60 to have this parameter:

<web prov.startupCheck.enabled="1"/>

 

Ensure any potential download server is cleared via Utilities > Software Upgrade > Clear Upgrade Server

 

Setup a DHCP option 161 to point to your provisioning server.

 

This way you can configure the basic credentials and language, Time etc. as an example shows >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

6 REPLIES 6
HP Recommended

Hello @simmo ,

 

Welcome back to the Poly Community.


As outlined in the general VoIP FAQ:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Ensure you download the relevant Microsoft compatible Software for the C60 from >here<

 

At the time of writing, this is UC Software 5.9.5 Rev AC

 

Ensure you enable the C60 to have this parameter:

<web prov.startupCheck.enabled="1"/>

 

Ensure any potential download server is cleared via Utilities > Software Upgrade > Clear Upgrade Server

 

Setup a DHCP option 161 to point to your provisioning server.

 

This way you can configure the basic credentials and language, Time etc. as an example shows >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks for your reply Steffen, out of interest do you know if there is an article on how to set up a provisioning server. I have a link to one on youtube but i'm wondering it there is an official Poly document on this.

 

Nick

HP Recommended

Hello @simmo 

 

did you check the whole FAQ post about Provisioning?

 

It describes FTP, HTTP and HTTPs

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Found it - thanks again Steffen

Polycom UC Software Administrator Guide

HP Recommended

Hello @simmo 

 

not sure you checked my reply:

 

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

OK that's easier. Thanks for the links.

 

Nick

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