-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Phones
- UC Platforms
- Microsoft Teams IVR & Queue - VVX Phone
Create an account on the HP Community to personalize your profile and ask a question
01-31-2019 07:18 AM
Dear Community,
I would like share an issue with you in an Microsoft Teams environnment.
In Teams Only mode, I meet the following issue : I can not to answer a call comming from a Teams Call Queue using a VVX Phone (test only with VVX 401).
I can reproduce the problem at 100% either the lastest release 5.9 or 5.6 (O365 release).
- The calls is correctly routed to the phone through Teams Call Queue
- The phone is ringing
- We try to answer the call and it seems to be connected few moment
- But the VVX phone seems hang up and the call is again routed on the phone
- And it loops ...
Note : The is any problem in basic calls scenarios. I mean incoming DDI call or a the outgoing call using dialpad. Moreover I came back in Islands mode or SFB Only mode too, no problem is this scenario too.
Thanks for your help
Regards
Gérald
Solved! Go to Solution.
Accepted Solutions
01-31-2019 09:51 AM
- Answer from a consultant Polycom :
When users upgrade to Teams, Call Queues will work via the native Teams IP phones. We do not support it today on Skype for Business IP phones.
01-31-2019 09:51 AM
- Answer from a consultant Polycom :
When users upgrade to Teams, Call Queues will work via the native Teams IP phones. We do not support it today on Skype for Business IP phones.
05-08-2019 05:23 PM
I have also had the same experience with VVX 411 on the latest 5.9 UC release. Does Polycom or "Poly" plan on keeping the VVX 311/411 devices operational with TEAMS or will our services wither and die as Microsoft force migrates us from Skype for Business to TEAMS?
05-09-2019 07:40 AM
05-28-2019 05:16 PM
No, we did not need to reboot our phones. We're using VVX 411's on 5.9.0.9373.
More info about the update is here: https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Auto-Attendant-and-Call-Queues-Service-U...
Didn't find what you were looking for? Ask the community