-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Phones
- UC Platforms
- Re: Microsoft Teams Suppport
Create an account on the HP Community to personalize your profile and ask a question
04-16-2019 08:23 AM
Are there any firmware releases ofr ANY Polycom phones that support MS Teams yet?
If so, is there a list of models and minimum firmware levels.
We have many partners deploying Polycom VVX phones who are desperate to move to MS Teams. These customers are currently using Skype for Business on their devices but Teams on their PCs and Laptops etc.
Thanks
Solved! Go to Solution.
Accepted Solutions
04-16-2019 08:28 AM
Hello @Rus Yates-Aylott ,
welcome back to the Poly Community.
Trio UC Software 5.9.0 should be released today which adds Teams support for Audio Only calls.
The next CCX 500 and CCX 700 phones introduced => here <= will have full Teams support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-16-2019 08:28 AM
Hello @Rus Yates-Aylott ,
welcome back to the Poly Community.
Trio UC Software 5.9.0 should be released today which adds Teams support for Audio Only calls.
The next CCX 500 and CCX 700 phones introduced => here <= will have full Teams support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-18-2019 08:58 AM
@SteffenBaierUK wrote:Hello @Rus Yates-Aylott ,
welcome back to the Poly Community.
Trio UC Software 5.9.0 should be released today which adds Teams support for Audio Only calls.
The next CCX 500 and CCX 700 phones introduced => here <= will have full Teams support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Hello Steffen,
I have updated one of our Trio 8500's 5.9.0 and I am not seeing anything that indicates I can connect to Teams. I also noticed that in the release notes that the phone needs to be in shared mode but it is not clear on how to put the phone into shared mode and checking Google and other Polycom documentation I have not found anything related to a "shared mode".
Edit - I found the setting in the web UI to change the base profile to 'Microsoft Teams'.
05-13-2019 11:56 AM
I am seeing terrible performance running under the Teams profile on our Trio8500 with the 5.9.0AA firmware. Seeing multisecond delay/lag on multiple different operations. Joining/disconnecting from team meetings, making calls, picking up calls, etc.
Is there anything that can be done to improve responsiveness? The lag on the phones make this essentially unusable.
When we switch the phone back into S4B proilfe and use it as a 3PIP device, we are seeing it disconnect from Teams meetings roughly every 10 minutes where it seems to lose connection to Microosft and has to relogin and resync everything before we can manually rejoin the call.
05-23-2019 10:30 AM
Do you know when the CCX series phones will be available? We have been using Yealink phones with Teams and they work great, but would prefer to use Polycom. Unfortunately, we can't wait forever for Polycom's new phones.
05-24-2019 12:27 AM
Hello @KTL65 ,
We cannot discuss future software Versions or hardware within the Community.
Poly, a US-based company, cannot share any future release dates or new features due to the requirement of non-disclosure agreement / NDA prior to this.
Via the medium of a community forum, we are unable to do this.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
06-25-2019 08:30 AM
Didn't find what you were looking for? Ask the community