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Missing Call Controls in SfB when Primary Device is not VVX

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Advisor

Missing Call Controls in SfB when Primary Device is not VVX

UC Software Version 5.5.2.8571 

BToE Connector 3.6

 

Seeing odd behaviour not sure if it's expected or not.

 

When a device other than the Polycom VVX Phone is set as the Primary Device in the SfB Client and an incoming call is answerd on the Polycom VVX Phone, the pop-up window with call control options does not apper in the SfB Client.

 

When the Polycom VVX Phone is set as the Primary Device in the SfB Client and an incoming call is answerd on the Polycom VVX Phone, the pop-up window with call control options appers as expected in the SfB Client.

 

Is this difference in behaviour expected?

 

James

Message 1 of 3
2 REPLIES 2
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Polycom Employee & Community Manager

Re: Missing Call Controls in SfB when Primary Device is not VVX

Hello James,

welcome back to the Polycom Community.

Yes we only support a VVX phone via BToE using the Skype for Business client.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
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Advisor

Re: Missing Call Controls in SfB when Primary Device is not VVX

I get that.

 

The BToE client is un-changed between the changes in behaviour.

 

The change in behaviour appers to be control by the selection in the snapshot.

 

With a device other than the VVX selected as the Primary Device, there are no SfB client call controls when the call is answered on the VVX.

Message 3 of 3