Music on Hold Limit

[ChrisDB1]

Hi,

Can you please confirm if the Music On Hold from the phone is limited to one call? That is, If I have two callers on hold, only the first caller will hear the hold music.

Thanks,

Chris

Lync 2013

UCS 5.3.1.0436

VVX 500

[SteffenBaierUK]

Hello Hello ChrisDB1,,

to my knowledge we only play one MoH to the first held caller.

I would suggest you work with Microsoft on this issue as an enhancement request as it is rather unusual for an Endpoint having to supply the MoH rather than the PABX.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[ChrisDB1]

Hi Steffan,

I understand about it being strange having endpoints play music on hold thanks.

Just wondering if anyone knows if you can use a Sonus Gateway to provide music on hold internaly using the voIpProt.SIP.musicOnHold.uri option?

We are using the Sonus to provide MOH to external callers but internal calls aren't routed through it.

Thanks,

Chris

[SteffenBaierUK · Accepted solution]

Hello Chris

This parameter is not support /cannot be used in LYNC base profile.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services