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Music on Hold changes after about a second.

Occasional Visitor

Music on Hold changes after about a second.



we have a VVX 500 with the 5.4.4 firmware installed in use, to test the MoH. We are logged in with a Lync-Account and we managed that the phone accepted the WAV file. The problem is, that the correct music is played but only for about one second. After that one second the standard music is played.


Does anybody has a fix for that? Or know what could cause that behaviour?


Thanks in advance.



Message 1 of 2
Polycom Employee & Community Manager

Re: Music on Hold changes after about a second.

Hello Manuel,

welcome to the Polycom Community.

What do you mean by the standard music ? Aka the Polycom Music on Hold file aka Polycom-hold.wav?


What is the scenario when this happens i.e. are this internal or external calls?


In addition you should be using UC Software 5.5.1 or if needed 5.4.6

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2