Hello all,
Polycom is coming to the end of MAC prefix 00:04:F2:xx:xx:xx after nearly 16 million plus devices built.
There is a new MAC prefix, 64:16:7F:xx:xx:xx, which will be used on devices going forward.
The products involved are all Voice products, including all Desktop and Conference phones
Customers need to add the new MAC prefix 64:16:7F:xx:xx:xx, which may result in having to modify existing administrative scripts and/or applications to identify devices belonging to either MAC range, as Polycom voice products.
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
