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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

We have both Rev A and Rev M CCX400 models, and we've noticed the newer Rev M models will not update to any firmware (newest or older) using the Poly Hosted Server option (the download server hosted by Poly themselves).

The error is as follows:

 

1025105018|cfg |*|00|Prov|Starting to update
1025105018|cfg |5|00|Error: file does not contain a compatible image
1025105018|cfg |5|00| Compatibility for image 0 is 0x00000010 0x00000000
1025105018|cfg |4|00|Prov|File http://downloads.polycom.com/voice/software/Poly_UC_Software_7_1_1_0744_CCX400_release_sig/3111-49700-001.sip.ld was not compatible with the phone

 

Any ideas?

1 REPLY 1
HP Recommended

Hello @kberg ,

 

Welcome to the Poly Community.


As just discussed via Email you are on the right SW for Microsoft Teams and I work with the team internally on this.


Best Regards

Steffen Baier

------------------------------------------------
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