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New CCX400 Rev M will not update using Poly Hosted Server option

kberg
Occasional Visitor

New CCX400 Rev M will not update using Poly Hosted Server option

Hi,

We have both Rev A and Rev M CCX400 models, and we've noticed the newer Rev M models will not update to any firmware (newest or older) using the Poly Hosted Server option (the download server hosted by Poly themselves).

The error is as follows:

 

1025105018|cfg |*|00|Prov|Starting to update
1025105018|cfg |5|00|Error: file does not contain a compatible image
1025105018|cfg |5|00| Compatibility for image 0 is 0x00000010 0x00000000
1025105018|cfg |4|00|Prov|File http://downloads.polycom.com/voice/software/Poly_UC_Software_7_1_1_0744_CCX400_release_sig/3111-49700-001.sip.ld was not compatible with the phone

 

Any ideas?

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: New CCX400 Rev M will not update using Poly Hosted Server option

Hello @kberg ,

 

Welcome to the Poly Community.


As just discussed via Email you are on the right SW for Microsoft Teams and I work with the team internally on this.


Best Regards

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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