Solved: Re: No shared mode in Teams Trio 8500/8800 in firm...

mpolselli · ‎12-09-2019

Upon installing the latest firmware and switching the phones profile to Teams on a couple of our new Trio 8500/8800's I noticed that I was not getting the prompt to choose between shared/personal mode after signing in.

I had started on firmware version 5.9.1.11135 and worked my way back to 5.9.0.11398 and that was the first version that prompted me to choose between the two modes after signing in.

SteffenBaierUK · ‎12-09-2019

Hello @mpolselli

Welcome to the Poly Community.

A community search >here< finds a post >here< discussing and explaining why Microsoft has removed this.

Please work with Microsoft if this is an issue for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎12-09-2019

Hello @mpolselli

Welcome to the Poly Community.

A community search >here< finds a post >here< discussing and explaining why Microsoft has removed this.

Please work with Microsoft if this is an issue for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

mpolselli · ‎12-10-2019

Thank you. I've done that but it doesn't appear to be applying properly. I will be working with Microsoft support shortly and will post back and additional findings and hopefully a resolution.

mpolselli · ‎12-10-2019

The above worked it just took a few hours to apply and it can take up to 24 hours to apply in some cases.

No shared mode in Teams Trio 8500/8800 in firmware past 5.9.0.11398

No shared mode in Teams Trio 8500/8800 in firmware past 5.9.0.11398

Re: No shared mode in Teams Trio 8500/8800 in firmware past 5.9.0.11398

Re: No shared mode in Teams Trio 8500/8800 in firmware past 5.9.0.11398

Re: No shared mode in Teams Trio 8500/8800 in firmware past 5.9.0.11398

Re: No shared mode in Teams Trio 8500/8800 in firmware past 5.9.0.11398