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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Upon installing the latest firmware and switching the phones profile to Teams on a couple of our new Trio 8500/8800's I noticed that I was not getting the prompt to choose between shared/personal mode after signing in.

 

I had started on firmware version 5.9.1.11135 and worked my way back to 5.9.0.11398 and that was the first version that prompted me to choose between the two modes after signing in.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @mpolselli 

 

Welcome to the Poly Community.

A community search >here< finds a post >here< discussing and explaining why Microsoft has removed this.

 

Please work with Microsoft if this is an issue for you.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello @mpolselli 

 

Welcome to the Poly Community.

A community search >here< finds a post >here< discussing and explaining why Microsoft has removed this.

 

Please work with Microsoft if this is an issue for you.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you. I've done that but it doesn't appear to be applying properly. I will be working with Microsoft support shortly and will post back and additional findings and hopefully a resolution.

HP Recommended

The above worked it just took a few hours to apply and it can take up to 24 hours to apply in some cases.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.