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Non Skype Contact displayed as phone number and not name

SteffenBaierUK
Polycom Employee & Community Manager

Re: Non Skype Contact displayed as phone number and not name

Hello RobYoung,

I assume you mean UC Software 5.5.2

 

The above will add a feature where the phone remembers what number you selected and will dial this from now on just like the Skype for Business client does via a right click.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 14
robyoung
Advisor

Re: Non Skype Contact displayed as phone number and not name

The support technician said it will be fixed in 5.5.3.  (actually first they said 5.5.2 and then corrected themselves)  So my understanding is a fix is currently unavailable.

Message 12 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: Non Skype Contact displayed as phone number and not name

Hello RobYoung,

The feature as described by myself aka the Phone remembering the choice to dial a Number instead of an email as an example is in the next UC Software Release which is currently planned for release on the 11.05.2017

 

The Version number is UC Software 5.5.2

 

  • Enhancement for Skype for Business In Skype for business environments, the phone places the last dialed method for a contact either through SIP URI or Tel URI and dials via the same method the next time until it reboots to default SIP URI.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 14
robyoung
Advisor

Re: Non Skype Contact displayed as phone number and not name

Thanks, I will test this.  (I wasnt doubting you, just relaying what was received from my support email:) )

Message 14 of 14