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Odd Skype for Business Behaviour with 5.4.5 (VVX300/410)

SK_UK
Occasional Visitor

Odd Skype for Business Behaviour with 5.4.5 (VVX300/410)

Hi,


Has there been any issues spotted with 5.4.5 firmware on certain VVX phones when running Skype for Business (6.0.9319.235 FE)? We have recently deployed this firmware release via our provisioning server and have seen issues on both BToE (v3.3.0.0) connected VVX300 and VVX410 phones.

 

The issue manifests itself where a successfully BToE connected user selects a contact from the Skype for Business soft client and chooses to call. On release 5.4.2.2834, the call is made and the handset can be picked up, with the dial tone being audible and the call is established. Where we have release 5.4.5.6770 applied to the VVX300/VVX410 phones, when the user picks up the handset, there is no dial tone and the call is not established. Reverting the firmware back to 5.4.2.2834, the behaviour is corrected. Interestingly, we have VVX500/600 devices with the latest firmware applied and the correct behaviour is seen – the VVX500/600 devices appear not to be affected.

 

Has anyone else seen this behaviour at all? Are we doing something wrong in the deployment of our updates?

 

Thanks,
Steve

 

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Odd Skype for Business Behaviour with 5.4.5 (VVX300/410)

Hello Steve,

welcome to the Polycom Community.

 

I can reproduce this but in order to get more attention I would suggest you also raise this via your Polycom reseller. Please quote VESC-6909 / 1-4245538269

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

 

In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
SK_UK
Occasional Visitor

Re: Odd Skype for Business Behaviour with 5.4.5 (VVX300/410)

Hi Steffen - many thanks for confirming the behaviour. I've contacted my reseller (Rocom) and will await an update.

 

Thanks again,

Steve

 

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