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Office 365 PBX - Does Microsoft manage the Polycom VVX software version?

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Occasional Advisor

Office 365 PBX - Does Microsoft manage the Polycom VVX software version?

I assume they do as our phones update by themselves and if we install a newer version from 'Software available at Polycom Hosted server' under the Software Upgrade option on the VVX then it revets back by itself.

 

So phone are now at 5.4.1.17653 which is not a version on the drop down list.

 

Does anyone have any details as to what Microsoft do here and where can I get info on their VVX versions and what is in them?

 

....and before suggesing I should call Microsoft, tried that and support have no idea!

 

Really just trying to undstand what's going on.

 

Thank you

 

 

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Occasional Advisor

Re: Office 365 PBX - Does Microsoft manage the Polycom VVX software version?

Thank you.

 

I also update all my other forum messages.

 

 

View solution in original post

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Polycom Employee & Community Manager

Re: Office 365 PBX - Does Microsoft manage the Polycom VVX software version?

Hello dMb,

welcome back to the Polycom Community.

 

Most of your previous post's => here <= have never been followed up by yourself or marked as solution provided if applicable.

 

This does not help other users and may cause people no longer replying to yourself

In addition the community's Skype FAQ contains this post here:

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:Download, unpack and import the attached lyncDeviceUpdateEnabledOFF.zip

 

Our partner Microsoft certifies our Firmware and is responsible on hosting this on their Platform. I suggest you work with them or use the above FAQ.

 

For anything else please log a support ticket via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
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Occasional Advisor

Re: Office 365 PBX - Does Microsoft manage the Polycom VVX software version?

Thank you.

 

I also update all my other forum messages.

 

 

View solution in original post

Message 3 of 3