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Outbound calls issue

SOLVED
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Advisor

Outbound calls issue

Hello.

 

I setup CAP Teams account. Inbound calls works, outbound calls don't work.

 

Here is what I see in logs:

0810101148|app1 |4|00|AppHybridC::termLclChg failed to find pCall
0810101148|app1 |4|00|[AppPhoneC::NewCall] setPpsHdlCreatedNotification(true) sent to core
0810101148|rtos |4|00|rtosSocketSetOptions - Can't set VLAN qos with user_priority (5)for category (1) FAILED with result (-1)
0810101148|rtos |4|00|rtosSocketSetOptions - Can't set VLAN qos with user_priority (5)for category (1) FAILED with result (-1)
0810101148|cfg |5|00|Prm|Parameter lync.qos.dscpVoice requested type 2 but is of type 0
0810101148|ec |4|00|'calllogs' service did not received expected folder ids.
0810101149|app1 |4|00|MsgSoPpsHdlCreationNotify has been received by APP
0810101150|ec |4|00|'vvm' service is not available
0810101153|ice |5|00|Remote address is empty
0810101158|ice |5|00|Remote address is empty
0810101200|app1 |4|00|Applying log level setting '2'
0810101200|cfg |5|00|Prm|Parameter log.level.change.ice requested type 2 but is of type 0
0810101200|cfg |5|00|Prm|Parameter log.level.change.tickt requested type 2 but is of type 0
0810101200|cfg |5|00|Prm|Parameter log.level.change.sip requested type 2 but is of type 0
0810101200|cfg |5|00|Prm|Parameter log.level.change.ec requested type 2 but is of type 0
0810101200|cfg |5|00|Prm|Parameter log.level.change.app1 requested type 2 but is of type 0
0810101200|cfg |5|00|Prm|Parameter log.level.change.so requested type 2 but is of type 0
0810101200|cfg |5|00|Prm|Parameter log.level.change.afe requested type 2 but is of type 0
0810101200|cfg |5|00|Prm|Parameter log.level.change.pps requested type 2 but is of type 0
0810101200|cfg |5|00|Prm|Parameter log.level.change.btoe requested type 2 but is of type 0
0810101200|cfg |5|00|Prm|Parameter log.level.change.auth requested type 2 but is of type 0
0810101200|cfg |5|00|Prm|Parameter log.level.change.dpair requested type 2 but is of type 0
0810101200|cfg |5|00|Prm|Parameter log.level.change.proxy requested type 2 but is of type 0
0810101200|cfg |5|00|Prm|Parameter log.level.change.wad requested type 2 but is of type 0
0810101200|cfg |5|00|Prm|Parameter log.level.change.nisvc requested type 2 but is of type 0
0810101200|cfg |5|00|Prm|Parameter log.level.change.rssvc requested type 2 but is of type 0
0810101200|cfg |5|00|Prm|Parameter log.level.change.dasvc requested type 2 but is of type 0
0810101203|ice |5|00|Remote address is empty
0810101208|ice |5|00|Remote address is empty
0810101213|ice |5|00|Remote address is empty

Could You help me with that issue?

 

 

 

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Advisor

Re: Outbound calls issue

That was my mistake in calling

 

To close

View solution in original post

Message 3 of 3
2 REPLIES 2
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Polycom Employee & Community Manager

Re: Outbound calls issue

Hello @BudrysLP ,

Welcome back to the Poly community.

As previously reminded some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently.

 

Please do not simply mark them without any type of feedback.

 

For your new issue please provide basic details like the device in question, the mode used, software version.

 

Please be aware that I personally will not answer any new question until the above has been actioned.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Highlighted
Advisor

Re: Outbound calls issue

That was my mistake in calling

 

To close

View solution in original post

Message 3 of 3