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PIN Authentication

Occasional Contributor

PIN Authentication

We are testing the v5.5.0 in our development lab (purely to test it out) but we are running into an odd problem: We cannot get PIN authentication for Common Area Phones to work. We have tried utlizing the reg.1.auth.loginCredentialType=extensionAndPIN as well as the reg.1.auth.usePinCredentials=1 in our shared configuration file and neither of those enable the PIN authentication feature.


Has that feature been left out intentionally since 5.5.0 was developed mainly for Skype for Business cloud-hosted PBX that does not support common area phones? Is there a way to enable PIN authentication in our development lab to with our common area phones?


Again, I know the official stance of this is not support which is why we have it in our development lab to just learn all the gotchas and features...



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Polycom Employee & Community Manager

Re: PIN Authentication

Hello Will,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?

Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.


You are using an unsupported software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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