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- Re: PLEASE HELP COMPLETE NEWBIE!
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10-23-2016 06:30 AM
I have just got a Polycom CX600 plugged into the mains, gone to plug into my laptop to connect to ringcentral and the whole screen is just black? all the lights are on its just the actual screen? all the answers I've found on here I didn't understand the answers, so please make it simple for me! never used anything like this before PLEASE HELP
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Accepted Solutions
10-23-2016 06:39 AM
Hello Alex H,
The CX600 is LYNC / Skype for Business only and Ringcentral as far as I know is SIP.
You cannot use the CX600 for Ringcentral SIP
In regards to the CX600 Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.
You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.
Polycom is unable to add any new features into the functionality of these CX Devices
Please try here
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-23-2016 06:39 AM
Hello Alex H,
The CX600 is LYNC / Skype for Business only and Ringcentral as far as I know is SIP.
You cannot use the CX600 for Ringcentral SIP
In regards to the CX600 Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.
You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.
Polycom is unable to add any new features into the functionality of these CX Devices
Please try here
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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