Plantronics + Polycom. Now together as Poly Logo

PLEASE HELP COMPLETE NEWBIE!

SOLVED
Alex H
Occasional Visitor

PLEASE HELP COMPLETE NEWBIE!

I have just got a Polycom CX600 plugged into the mains, gone to plug into my laptop to connect to ringcentral and the whole screen is just black? all the lights are on its just the actual screen? all the answers I've found on here I didn't understand the answers, so please make it simple for me! never used anything like this before PLEASE HELP

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: PLEASE HELP COMPLETE NEWBIE!

Hello Alex H,

 

The CX600 is LYNC / Skype for Business only and Ringcentral as far as I know is SIP.

 

You cannot use the CX600 for Ringcentral SIP

 

In regards to the CX600 Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: PLEASE HELP COMPLETE NEWBIE!

Hello Alex H,

 

The CX600 is LYNC / Skype for Business only and Ringcentral as far as I know is SIP.

 

You cannot use the CX600 for Ringcentral SIP

 

In regards to the CX600 Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Alex H
Occasional Visitor

Re: PLEASE HELP COMPLETE NEWBIE!

ok will try and contact them directly thanks for your help

Message 3 of 3