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POLYCOM CX600 deconnecté

Occasional Visitor

POLYCOM CX600 deconnecté

Bonjour à tous, 

 

J'ai un gros problème avec un parc de 190 CX600 POLYCOM.

 

Nous avons des CX600 sur plusieurs sites est depuis la mise en place des CX600 et d'une infrastructure SKYPE Server.

Nous avons trés souvent des CX600 qui se retrouvent déconnectés.

 

Avez-vous déja rencontré le même problème ?

 

Merci d'avance, 

M. ODILLE

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1 REPLY 1
Polycom Employee & Community Manager

Re: POLYCOM CX600 deconnecté

Hello M. ODILLE,


Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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