Plantronics + Polycom. Now together as Poly Logo

PSTN default via line 2 OR hide home screen icons on Trio 8800

SOLVED
Jackc
Occasional Visitor

Re: PSTN default via line 2 OR hide home screen icons on Trio 8800

Hello 

 

Did this ever come to fruition? I would also like to remove the line icons, or at least change what happens when pressing them. 

Message 11 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: PSTN default via line 2 OR hide home screen icons on Trio 8800

Hello @Jackc ,

 

welcome to the Polycom Community.


I am unaware of the outcome or if this was ever followed up or if the opportunity was big enough to justify the change but since UC Software 5.8.0 we can add Icons for the Lines.

 

Simply add your own icon symbolizing to the user not to use the specific line may be a workaround for your organisation.

 

Mar 30, 2016 Question:Can I customize the Idle Screen of a Polycom Trio?

Resolution:Please check => here <=


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 14
Scott-JCI
Occasional Visitor

Re: PSTN default via line 2 OR hide home screen icons on Trio 8800

I would highly agree. I've spent hours now, before finding this thread, as to how to hide the Line 1 Skype icon from being present on the screen. Line 2, Avaya, is the PSTN dial out. There HAS to be a config setting to hide Line 1, 2 or 3 from the screen. Feature Request Please.

Message 13 of 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: PSTN default via line 2 OR hide home screen icons on Trio 8800


@SteffenBaierUK wrote:

Hello @spaceandtime,

 

like stated I am not aware of any organisation raising this or at least raised this with enough interest attached to an opportunity so we would include such feature in a new software.

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

 

The above FAQ explains how this works.

 

Best Regards

 

Steffen Baier


Same is applicable for your reply

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 14