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Password change policy SFB and Polycom phones

robyoung
Advisor

Password change policy SFB and Polycom phones

We currently have  a variety a few VVX models in our environment.  Most are running 5.5.1 but will be pushed to 5.5.2 this week and BTOE 3.5.  We are connecting to O365 (Skype for business online) using modern authentication and ADFS.

 

Our company policy is for users to change their password approx every 30 days.  We have discovered some issues where users are getting locked out of their phone once the password change is complete.  We have put out a bulliten stating you should sign out of your phone prior to your password change and then sign back in but this is generating a lot of frustraction with the users.

 

Is there a best practice for performing password change or anyway to make this more seamless for the end users?

 

 

Message 1 of 4
3 REPLIES 3
oilpanic
Occasional Visitor

Re: Password change policy SFB and Polycom phones

We have the same issue.. Did you find a solution?

Message 2 of 4
robyoung
Advisor

Re: Password change policy SFB and Polycom phones

No solution yet.  We have found with the latest update that it will prompt users to re-enter password in the BTOE/Skype credential pop-up window...this isnt consistent though and still getting reports of user lock-outs (just not as many).  In the mean time we have asked users to sign out of their phone prior to a password change.  (Did not receive positive feedback from this request)

Message 3 of 4
SR_MCSE
Frequent Advisor

Re: Password change policy SFB and Polycom phones

Install 5.7.2. We worked with Polycom to fix this issue. 

 

Application EN-68765 The server responds with 500 Internal Error instead of 401 when you enter incorrect password on the phone.

Message 4 of 4