Plantronics + Polycom. Now together as Poly Logo

Phone dials email addresses instead of phone numbers

Highlighted
Occasional Contributor

Phone dials email addresses instead of phone numbers

Hi -- we're trying out Skype for Business, and demoing a VVX 501 phone to see if it works for our business. We're running the latest software version: 5.6.0.17325 (I understand this isn't officially supported yet for Skype for Business).

 

We have a problem when dialing contacts from the Outlook / Exchange Global Address List (GAL).

 

We can easily search GAL contacts on the phone using the "Skype for Business Directory." However, when we tap on a contact to call, the phone always tries to dial the email address (which doesn't work) instead of the phone number associated with the contact.

 

 

We've tried setting:

call.urlNumberModeToggling="1" // (we've also tried "0")

 

However the phone always tries calling the email address instead of the phone number.

 

 

Is there any way to the the phone to dial a number in the contact, instead of the email? (Or is can we set any special parameters in exchange with Set-MailContact?)

Tags (3)
Message 1 of 6
5 REPLIES 5
Highlighted
Regular Advisor

Re: Phone dials email addresses instead of phone numbers

Semenko,

 

If you do not want to use or see the SIP URI when calling on the phones you can disable that.  SIP URI is the default calling method if the contact is Lync/SfB enabled.  This is a problem if the user is enabled but not for Enterprise Voice. 

 

Put this setting in your configuration to disable URI dialing. 

feature.urlDialing.enabled="0"

Message 2 of 6
Highlighted
Polycom Employee & Community Manager

Re: Phone dials email addresses instead of phone numbers

Hello Semenki,

welcome to the Polycom Community.

Usually a long press on the number allows to dial a Number instead of a SIP URI and since UC Software 5.6.0 we remember this like the Skype client aka the next time we dial the number instead of the SIP URI.

 

I am nowhere near a phone to test the suggestion of James.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 6
Highlighted
Occasional Contributor

Re: Phone dials email addresses instead of phone numbers

Unfortunately, neither configuration option (call.urlNumberModeToggling="0" or feature.urlDialing.enabled="0") changes the default for searching the global contact directory.

 

I'll update this thread in the future if I find a solution.

Message 4 of 6
Highlighted
Advisor

Re: Phone dials email addresses instead of phone numbers

Hi,

Did you get this resolved?

Thanks

Message 5 of 6
Highlighted
Occasional Contributor

Re: Phone dials email addresses instead of phone numbers

No.

We've been underwhelmed by Microsoft / Skype Calling / Teams Voice stuff - and plan to move to Google G Suite Voice.
Message 6 of 6