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Phone locking feature stops working on SW 5.1.15937q and onwards

Adrian_rics
Visitor

Phone locking feature stops working on SW 5.1.15937q and onwards

Hi using BTOE on a VVX 601 using SW 5.5.1.15880p when locking the laptop it also locks the phone however on any version of the software onwards (such as SW 5.1.15937q) this behavior stops working.

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Phone locking feature stops working on SW 5.1.15937q and onwards

Hello Adrian_rics,

welcome to the Polycom Community.

5.1.1 is older than 5.5.1 so please double check any release numbers and try a currently supported version like 5.6.0 or 5.5.2

 

If this still fails the next step is to open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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