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Play tone when call connects?

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Occasional Contributor

Play tone when call connects?

(Using VVX 501 phones with the latest UC 5.6.0 firmware.)

 

We're experiencing some media establishment delays with Skype for Business Online -- it's a few seconds before incoming calls to a call queue are actually established (and the time counter starts on a user's phone). Is it possible to play a short tone when a call actually connects?

 

I see there's a disconnect tone option (call.remoteDisconnect.toneType) -- but is it possible to play a tone when a call connects / begins?

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Polycom Employee & Community Manager

Re: Play tone when call connects?

Hello @semenko,

welcome back to the Polycom Community.

 

To my knowledge this is not currently implemented and I would suggest to request this from Microsoft.


If this fails the community's VoIP FAQ contains this post here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Play tone when call connects?

Hello @semenko,

welcome back to the Polycom Community.

 

To my knowledge this is not currently implemented and I would suggest to request this from Microsoft.


If this fails the community's VoIP FAQ contains this post here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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