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Poly CCX 500 AC Power Adapter

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Poly CCX 500 AC Power Adapter

Hello Poly community,

 

I am using a Poly CCX 500 and from the office I could set it up properly using a LAN cable, using POE option.

however at home I am not being able to boot it up as I was not sent AC Adapter, I tried with a POE injector but the screen did not come up, remained black. Can you please help me finding an AC Power Adapter for this model?, I do not know where I can buy one.

 

Thanks,

Manuel

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Poly CCX 500 AC Power Adapter

Hello @Manuel Cespedes ,

 

Welcome to the Poly Community.

A quick Google search reveals this >here<

 

It depends on what region you are in aka what type of power adapter.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Re: Poly CCX 500 AC Power Adapter

Hello Stefen,

 

Thanks for your prompt response.

I have been googling the sites you suggested and was not able to find and suppier even from Europe, all based in US.

 

In parallel, I tried with POE injector, I tried with at least three but in all cases phone switches on the lights but screen remains black, see this sample of POE:

 

https://www.amazon.es/gp/product/B07P1RR5RM/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

 

I think that only solution will be AC adapter as I work from home. It is really hard to find one re-seller not only in Spain but in Europe.

 

Any help will be much appreciated.

 

Thanks,

Manuel

 

 

Message 3 of 5
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Polycom Employee & Community Manager

Re: Poly CCX 500 AC Power Adapter

Hi @Manuel Cespedes 

 

Bechtle, for example, is a German supplier and should have this in stock. 

 

I forwarded your details to our Spanish SE so hopefully, he can help you. I do not yet have the PoE requirements for these new phones.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
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Re: Poly CCX 500 AC Power Adapter

Hello Steffen,

 

Again, thanks for your prompt response.

Pablo Calvo from Spain contacted me already and they are now trying to find an AC Power Adapter for me.

 

I will make sure to reply to you as soon as I have a final solution for this.

 

Thanks,

Manuel

Message 5 of 5