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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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We have some Poly CCX 500 phone have problems.

 

Most of the time, an incoming call from the outside cannot be answered on the phone.  It will say call dropped.  It can however be answered through Teams via the computer.  

1 REPLY 1
HP Recommended

Hello @pci.lchan ,

 

Welcome to the Poly Community.


It would be of interest what software version is running on these phones to ensure you are on the latest. As we assume the phone is running Microsoft Teams it is super easy to work with our Partner Microsoft as they can investigate the calls being dropped.

 

The phone most likely is on a completely different network to the PC Teams client so this cannot be really compared@

 

July 31. 2019 Question: How can I report Issues with Teams running on a Poly phone in Native Teams mode?

Resolution: Please collect the Logs as shown => here <=  and submit them to our Partner Microsoft. You will need to work with Microsoft for this via the explained method >here<.

 

Please work with our Partner Microsoft.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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