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Poly CCX Teams Firmware - 5.9.13.0374

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Occasional Advisor

Poly CCX Teams Firmware - 5.9.13.0374

Hello,

 

A firmware update for CCX phones appeared in Teams Admin Portal today for (5.9.13.0374) for our CCX600 phones.  I can't find any release notes for it nor a direct download to upload to our FTP Provisioning Server but I can push it via Admin Portal.

 

Can we can a copy of the release notes and direct download link?

 

Thanks.

 

Jason B.
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Polycom Employee & Community Manager

Re: Poly CCX Teams Firmware - 5.9.13.0374

Hello @Satori ,

 

Welcome back to the Poly Community.


The release will only appear if your tenant is part of the TAP.

 

Microsoft has 5.9.13.0374 to customers that are part of TAP and if you are signed up for TAP the software will appear within the Teams Admin Center (TAC).

 

This version addresses an issue with the Microsoft Teams phone app reported >here<

 

There are no release notes for this and any issues should be reported to our partner Microsoft.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Occasional Advisor

Re: Poly CCX Teams Firmware - 5.9.13.0374

FYI - I did a test firmware upgrade on one of our phones.  While the phone upgrade appears to have worked (as per Phone Settings -> About) and within Teams Admin Portal, the phone did display that the upgrade failed.

 

Jason B.
Message 2 of 3
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Polycom Employee & Community Manager

Re: Poly CCX Teams Firmware - 5.9.13.0374

Hello @Satori ,

 

Welcome back to the Poly Community.


The release will only appear if your tenant is part of the TAP.

 

Microsoft has 5.9.13.0374 to customers that are part of TAP and if you are signed up for TAP the software will appear within the Teams Admin Center (TAC).

 

This version addresses an issue with the Microsoft Teams phone app reported >here<

 

There are no release notes for this and any issues should be reported to our partner Microsoft.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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