Plantronics + Polycom. Now together as Poly Logo

Poly CCX web interface

SOLVED
rmanjoney
Advisor

Poly CCX web interface

For troubleshooting a pervasive call-dropping issue that a client has been experiencing for the past week or so, Microsoft is requesting that we *factory reset* all of our CCX 4/500 Teams desk phones. Ugh. We are currently running the latest official firmware/application releases for Teams on these phones. 

 

I am aware of the 4-finger factory reset method, as well as resetting the devices directly from their built-in admin interface, however I was wondering if the Web Interface to these CCX phones is enabled by default by chance? I am remote and do not have access to the physical phones themselves to perform the resets and am trying to find a way to remotely reset the phones. The phones themselves are all provisioned via MS Teams admin/cloud.

 

Thanks,

Bob

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly CCX web interface

Hello @rmanjoney ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them >here< are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?


Please do not simply mark them without any type of feedback. 


If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently.

 

For your new issue we usually require a minimum amount of details (outlined in the ReadMe1st/FAQ) but to answer your question the web interface is not enabled by default.

 

I suggest you check how to integrate the phones via a provisioning server and therefore have additional resources like daily reboot, REST API, Web IF etc. enabled for easier maintaining the devices.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Poly CCX web interface

Hello @rmanjoney ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them >here< are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?


Please do not simply mark them without any type of feedback. 


If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently.

 

For your new issue we usually require a minimum amount of details (outlined in the ReadMe1st/FAQ) but to answer your question the web interface is not enabled by default.

 

I suggest you check how to integrate the phones via a provisioning server and therefore have additional resources like daily reboot, REST API, Web IF etc. enabled for easier maintaining the devices.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2